Whatever's not working, there's a decent chance we've already fixed it for someone else. Start with the FAQ below, or skip straight to a real person.
Tap a question. Most of these get solved without a site visit.
Start with the basics: make sure the ribbon is loaded correctly and not creased, the print head is clean, and the darkness setting matches your label stock. If it's still uneven after that, the print head is likely due for cleaning or replacement — send us the model number and we'll advise on parts or a service visit.
Usually one of three things: the barcode itself is damaged, smudged, or printed too small for the scanner's optics; the scanner's symbology settings don't include the barcode type you're using; or the scan window needs a clean. Tell us the scanner model and the barcode type and we can usually narrow it down over a call.
Yes — everything we supply is genuine, factory-sourced stock, so it carries the manufacturer's standard warranty. Keep your invoice handy; we'll need it to process any warranty claim with Zebra, Honeywell, TSC, or Citizen.
Reach out with your license key or company name and we'll check its status, process the renewal, and help with activation if it's stuck. A good share of our support calls are BarTender-related, so this is familiar territory for us.
In most cases, yes. Send us the model number and what's happening, and we'll tell you honestly whether it's something we can service or better sent back to the original supplier.
Labels are usually the easier ask, since we manufacture barcode, computer, and specialty labels in-house rather than importing them. Ribbons depend on what's in stock at the time — call ahead and we'll tell you straight away what's available.
Usually within one business day of sending your enquiry — sooner if you can include model numbers or quantities upfront.
Include the model number and a quick description of what's happening — it saves a round trip and gets you a straighter answer.
M21/8A, 1st Floor, Batla House,
Okhla, New Delhi – 110025
